Customer Care Specialist

Company Description :
Why Data Impact by Nielsen IQ?
The phenomenal development of e-commerce has given rise to huge quantities of data and information. Companies have difficulty exploiting this data, not knowing which leverage actions to choose nor how to measure their impact.
This is where 
Data Impact by Nielsen IQ
 comes in! We 
collect
 over 10 billion pieces of data daily which we 
process
 and 
use
 in innovative monitoring tools destined for the industry professionals.
Our objective
: to enable our clients to define the best strategy, take the best decisions and optimise their execution in real-time
Today
: Data-Impact is a leader in e-retail and omnichannel analytics; a rapidly growing start-up with clients in more than 40 countries.
A
young
 but 
experienced
 and dynamic 
team
 with a resolutely start-up attitude!
A uniquely diverse and international environment with more than 
30 nationalities
Real
 career development opportunities
A 
friendly, relaxed atmosphere
 and a climate of mutual trust promoting autonomy and challenges
Job Description :
You'll be joining an amazing international team of 7 people based in Paris and Algiers. What you will be doing:
Supporting account managers in their daily relationships with customers.
Update settings on the platform for our customers.
Daily processing of data.
Becoming a specialist of our platform to help clients in their daily use.
Resolving product or service problems by clarifying the customer's questions.
Providing accurate, valid, and complete information by using the right methods/tools.
Ensuring the quality of the data provided to our customers
Qualifications :
Fluent in English and French, another language would be a plus
Perfect written and verbal communication skills
Minimum 1 year experience as a successful customer care specialist, within the grocery e-commerce sector would definitely be an advantage
Previous recent experience in a client-facing role, able and happy to go above and beyond to achieve client satisfaction
Strong problem solving and analytical skills
Familiarity with working in a multicultural environment
Logical approach, data-driven, organized, conscientious and careful
Ability to multitask and work effectively under pressure and to tight deadlines
Customer-centric & business-oriented mindset
Team spirit, autonomous, able to adapt and learn
Good use of IT tools including Excel
Role can evolve depending on the profile
Additional Information
This is not an IT position.