Customer Support Anglophone

eTalent recrute pour le compte de l'un de ses clients , un:
Customer Support 
Position Duties:
Provide Tier 1 software support for our clients by troubleshooting and maintaining frontend and backend systems.
Multi-task and track dozens of open tickets at various stages of completion.
Work with the engineering team to find, analyze, and resolve client issues.
Communicate the root cause to clients in non-technical terms.
Proactively identify clients experiencing repeated issues or requests that are not resolved to the client’s satisfaction. Escalate issues, as needed.
Provide recommendations to the Product team about how to improve customer experience.
Candidate Requirements:
Excellent problem solving and analytical skills
Outstanding oral and written communication skills (writing exercise will be requested as part of the interview process)
Ability to convey technical information to a general audience
Aptitude for learning new technologies quickly
Extremely detail-oriented and highly organized
Ability to prioritize tasks and carry out responsibilities with minimal direction
Experience in building / supporting SaaS products is a plus!
Experience in retail/wholesale and accounting is a plus!
Job Category: 
Customer Success
Job Type: 
Full Time
Job Location: 
Remote