Store Manager/ Assistant Store Manager

Role Purpose:
The Shop Manager is responsible for managing the store operations and staff in order to deliver the highest standards of customer service and to maximize sales and profitability in line with company’s objectives.     
Key Responsibilities:
Solve critical store operational problems including customers’ complaints, in order to ensure operational effectiveness and increase customers’ satisfaction         
Assist the Retail Operations Manager in staff recruitment
Follow up with management team to ensure proper training and staff assessment is being completed
Evaluate on a bi-yearly basis the performance of the store team as per company guidelines
Maintain a positive work environment and ensure the company’s policies are respected
 Lead by example mentoring staff in providing high-quality customer service
Manage annual allocated budget, optimising and reducing costs where possible and reporting variances if any
Ensure the stock is effectively measured and controlled
Monitor the store hourly revenue and prepare staff schedule accordingly
Prepare and share weekly reports on store performance
Ensure the effective communication of sales plans and targets to the Store team, managing performance and motivating employees, in order to ensure the highest levels of performance and the achievement, or exceeding, of sales targets
Manage Shop events and marketing activities by ensuring proper execution and report the results to the management
Perform other Store related activities such as overseeing the merchandising, verifying the cleanliness, display and maintenance of the window…etc
Ensure a strict follow up of the product deliveries following the company procedures
Share in a daily basis the end of the day report and apply all the required actions for the store closure
Requirements:
The company looks for people who can grow, think, dream and create. We seek for achievers, leaders and visionaries with a demonstrable passion for the Nike brand and with:
Exceptional customer service and interpersonal skills
Proven organizational and analytical skills
Ability to take own initiative and take responsibility for actions
Ability to multitask in a fast-paced environment and prioritize effectively
Ability to be clear and convincing when communicating goals, information and expectations to staff
Ability to plan and achieve long-and-short term goals
Bachelor’s Degree                                                                        
3 years of experience in a managerial role                                                                        
Previous experience in the industry/retail is a plus 
Fluency in English and French                                                                       
Proficiency in MS Office                                                                        
Reasons to work with us
People. You will be surrounded by talented, supportive, and professional leaders and teams
Product. You will be working for the Number ONE Sports brand in the world offering the latest trends and innovations.
Education. We heavily invest in training for our store associates – not just product knowledge but building a personalized career plan with you in order to help you to achieve your professional goals.