IT Specialist - Algeria

IT Management Team @HeetchThe main purpose of the IT team at Heetch is to make "everything IT" as invisible as possible.No matter what the challenge, we aim to make the life of all our colleagues as simple as possible and with your help we intend to kick things up a notch. Work/life balance is part of our daily missions.
Our team's values : 
- Kindness : We treat our fellow colleagues with respect and kindness. Making our work environment not only a safe place, but a place we are looking forward to go
- Communicate Wisely : We regularly give and receive feedback. We know our interlocutors and pass messages that have value, are understood and make people grow.
- General Interest first : Thanks to team unity, no one is left behind
.- Make it Happen- Impactfulness
- Selflessness : Unity makes strength. We look out for each other and for what's best for the company. We are inspired by people smarter than us and aim to always better ourselves.  
What will be your role ?
As an autonomous IT support specialist based in our Algeria office, you will have the unique opportunity to make a meaningful impact, help the company to sustain growth, learn and develop from a bunch of smart people and in turn become exceptional in your role. 
You’ll work closely with all business areas to efficiently identify, solve problems either handling them yourself or escalating to other teams, suppliers or partners. 
Not being satisfied with this you'll actively hunt problems we didn’t know existed. You’ll spot trends and patterns, update processes and implement clean solutions before the issues arise.  
You will help us to manage, maintain and improve the performance and reliability of our current IT systems, as well as providing exceptional customer service.
Your mission will be to :
Manage & support the hardware fleet (macOS, Windows, ChromeOS) Support and administration of our SaaS solutions like Google Workspace, Slack, Zoom, Jamf, and morePerform hardware & software installations, upgrades maintenance and troubleshooting.Onboarding, offboarding and side loading employees using our access management and account provisioning system.Create and maintains required documentation Ensure all tickets and requests are handled within the defined and making sure that communication is consistent throughout the ticket lifecycleMaintain hardware and software inventory 
Who are you ?
• Empathetic : You can put yourself in the shoes of another. You thrive on helping people.
• Resourceful : There is always a solution, not finding one keeps you up at night.
• Innovative : You challenge the status quo, there are always better ways and you look for them.
• Adaptive : You are quick on your feet and always find a way to adapt to unexpected situations.
• Communicative: You know how and when to speak up.
 What do you need to be successful in this role ?
3+ years of IT Support/Administration experience with a diploma in computer science
Fluent in French and Intermediate English level is mandatory
Strong familiarity with Mac and Windows operating systems
Experience working with Windows Server OS, Active Directory, SCCM
Experience with administrative use of scripting such as BASH, Powershell, Python scripting languages
Highly motivated and driven individual requiring minimal supervision
You have a strong "can do" attitude with an aptitude to learn and support new products and systems (hardware & software). 
You care about your team and are always ready to help.
You are extremely organised and rigorous.
Ability to work in a fast-paced environment
Collaborative, team player 
Bonus points :
You have prior exposure top environments
API knowledge, scripting and coding skills (you can talk to API’s and they talk back).
Good awareness of IT Best Practice for IT & User Security.
Ability to develop scripts and automate the implementation of Mac platform software security tools, certificate renewals, and MFAJAMF certified
Heetch embraces diversity and equal opportunity for everyone  We provide a safe and inclusive work environment. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For non-European citizens, a valid working visa for France is required to be eligible for the role.