Duties/Responsibilities:
Leads training programs within the scope of Customer Facing Roles driving customer engagement excellence in alignment with the organization's identified strategic training priorities.
Manage and supervise the activities and responsibilities of FF on the field.
Strategically aligns training priorities and capability-build programs with strategic business goals and objectives and obtaining stakeholder support for imperative training initiatives.
Organize and conduct the integration process for newly hired field force employee.
Identify and assess training needs by consulting with Sales Management Teams and relevant Cross-functional Brand Teams, on an annual basis with periodic reviews as needed.
Develops and designs training curricula factoring in different levels of experience of the Customer Facing Roles in scope.
Runs evaluation of the training program using the evaluation model in place to measure the impact of the training solution ; ensuring the learner's performance is improved and the business objectives are met.
Runs regular assessments to check the sustainability of the learnings acquired from the training programs and identify performance areas to further develop and improve.
Plans coaching activities with the Customer Facing Roles and their Leaders to develop people (learners, cross-functional partners, teammates) through coaching, feedback & mentoring
Ensures that training materials and programs are current, accurate, and effective.
Maintains knowledge of new methods and techniques for training, and training requirements applicable to the organization.
Identifie problems and opportunities such as operational changes or industry developments that training could improve.
Required Skills/Abilities:
- Experience 5 years in the pharmaceutical field.
- Excellent verbal and written communication skills with strong graphic design ability.
- Coaching skills.
- Thorough understanding of training processes.
- Ability to moderate large groups.
- Extremely organized and detail-oriented.
- Proficient with Microsoft Office Suite or related software.
-Strong personal interaction skills / Team player
Driving performance through others.
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