Biologiste/ Chimiste

Our Company provides across the world access to mission-critical product and service solutions across life sciences and other regulated industries, including : Pharmaceutical, biotechnology, industrial, education, government, healthcare and advanced technologies.
We offer an integrated, seamless purchasing experience that is optimized for the way our customers do business and supported by a strong global distribution network.
Our global e-commerce platform gives you easy, convenient access to an extensive portfolio, including our own brands, as well as those from thousands of other manufacturers.
We are a trusted global partner to customers and suppliers in the life sciences and advanced technologies & applied materials industries.
We set science in motion to create a better world
POSITION PROFILE :
Quotation and technical support
The QTPS / Sales Services responsible is owner for an optimal customer care in the area of either Chemicals, Consumables, Life Science or Equipment Instrument as part of his commercial, consulting, and administrative work.
Customer satisfaction combined with a sense of income and cost characterizes his attitude of work.
MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance)
Processing of customer quote inquiries and technical advice 
Technical preparation and processing of quotes
Customer Support by Phone, Email and Chat: Active proposal of VWR portfolio well balancing the specific customer needs and company brand strategy 
Pricing and preparation of quotations in close collaboration with Sales Representatives and QTPS manager
Independent collection, tracking and control of supplier special prices
Active selling through competent advice and implementation of sales promotion measures
Active Follow-up of Open Quotes to increase Quote success rate 
Active use of the tools Athena, Inbound DB, SAP, VWR Web shop, Qlikview 
Preparation of tenders choosing the right products based on customer specifications and preparation of the related documentation 
QUALIFICATIONS (Education/Training, Experience and Certifications)
Completed science education: University degree with professional experience in technical products, preferably in specialized trade 
Direct Laboratory Work Experience 
Comprehensive product and service knowledge
KNOWLEDGE, SKILLS AND ABILITIES (Those necessary to perform the job competently)
Solid Experience of common MS Office applications and SA
Secure appearance on the phone and via other means of communication such as email, chat etc.
Strong Customer Service orientation
Strong sense of responsibility towards assigned activities, customer needs and company Goals
Proactive behaviour and constructive problem-solving attitude 
Commitment and enthusiasm are reflected in a team-oriented, analytical, and goal-oriented way of working
French  / Good English level
Willingness for further education and development
ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT (Under Typical Conditions) :
Communication via telephone, email, Chat, and other modern means of communication
Participation in conference calls, online trainings etc.