GNOC-Back Office IP/Datacom engineer L2

Desired profile & Job Knowledge:
Engineering Graduate
Relevant experience in network operation & maintenance, NOC operations experience will be an added advantage.
Advanced understanding of IP /MPLS technologies used in Telecom network is a must.
Skill & Knowledge:
Operation-maintenance, troubleshooting & configuration of Huawei routers & switches installed in network.
Hand on experience for doing Software Upgrades remotely of Huawei NEs
Good understanding of MPLS,Network design principles and performance monitoring
Good understanding of BGP,ISIS,OSPF Network design principles
Process & Quality:
Knowledge of various processes used in Network Operations will be added advantage.
Soft Skills:
Analytical skills like logical thinking, problem solving & handling assignments are mandatory.
Excel, report generation, trend and analysis is mandatory.
Fluency in English Language oral and written communication skills are must.
Responsibilities:
Resolution of trouble tickets raised by NOC / Customer / LNOC Teams
Fault management on all NEs and follow up with support in case of escalated cases.
Node Health Checks, Node backups , Node Inventory
Analysis of Network performance issues
Implement network changes as per the CR process
Support new Network node integrations and Acceptance.
Ensure current license and software versions are suitable for the present network requirement.
Able to verify and execute the plan provided by planning team.
Capacity management and reporting in case of possible breach in capacity.
Liaise with 3rd Party Suppliers / Vendors for resolution of the Faults / Problems needing vendor support.
Validating and maintaining the Known Error Database (KEDB) for IP/Datacom Nodes.
Identify root cause of Priority 1 and Priority 2 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
Available on Call,  standby as per Engineer Roster to support to fix network issues