Customer service Sales Engineer

Purpose of the role :
Strengthens the company’s business in the region and ensures the development of our customer base, implementation of business strategy and ensuring that the business targets are achieved.
Reporting to :
Country Manager
Works with :
Sales and CS Teams and Customers
Location :
Algeria
Key Outputs :
∙ Develop and maintain sales materials and current product knowledge. ∙ Establish, manage, and maintain current client and potential client relationships.
∙ Prepare action plans and schedules to increase business activities in the assigned territory.
∙ Identify sales prospects and contact these and other accounts as assigned.
∙ Align and complement market activities together with existing Area Sales/Service Manager in the assigned territory.
∙ Identify, handle, and resolve customer complaints/concerns.
∙ Communicate new product and service opportunities and special developments gathered through field activity to the Supervisor.
∙ Follow up on new leads and referrals resulting from field activity. ∙ Ensure that client data in CRM is up to date.
∙ Prepare presentations and proposals.
∙ Prepare quotation and generates sales leads for equipment/plant business.
∙ Implement the sales targets of the company in his market territory. ∙Other duties as assigned.
Key Performance Indicators :
∙ In line with budget for Orders Released, Turnover, DB1 for Customer Service Business.
∙ Develop new business segments, applications and markets.
∙ Personal targets to include development of new client relationships
Academic Qualifications :
∙ Bachelor’s degree in Engineering.
∙ Minimum 5 years of working experience in the similar industry.
∙ Fluent communication skill in English, French and Arabic language.
Skills and Knowledge   :
∙ With PSSR (Parts, Sales and Service Representative) experience is an advantage.
∙ Deep knowledge of Grains and Food processing.
∙ Excellent knowledge of sales and customer relationship management. ∙ Has the ability to develop technical/technological solutions with and for the customers.
∙ Has a command of presentation and negotiation techniques.
∙ Problem-solving and decision-making skills.
∙ Good written and oral communication skills, including the ability to interface effectively with internal and external stakeholders.
∙ Proven ability to work in a matrix organization.
∙ Willingness to travel.
Function Profile: CS Sales Engineer
Behavioral Competencies :
∙ Entrepreneurial mindset and innovative thinking.
∙ Excellent written and oral communication skills, including the ability to interface effectively with internal and external stakeholders.
∙ Sound judgment and decision-making skills.
∙ Ability to understand the customers’ business, pain points and needs, thereby translating into solutions through value added service offerings at a strategic level.
∙ Innovative thinking.