CEM/SOC Operation manager

Responsibility Description:
CEM/SOC Operation manager
1)At least 8 years of working experience in the telecommunication industry or any of the digital related  industries including core network, optimization and IT, especially in CEM/SOC domain, customer  experience management, service operation & optimization & planning domain etc.
2) As SOC team leader, working with customer to lead service and experience operation in CEM domain,  to integrate with customer's existing OSS/tool/platform, end to end design SOC delivery solution and  guarantee project success.
3) E2E telecom network architecture knowledge, good understanding of latency, NFV and cloud core  network, master end to end network problem troubleshooting.
Skill Requirement:
1) Excellent capability to use Office tools like Excel, word and power point to output valuable organized  documents.
2) Good presentation skills that will enable middle and high-level customer engagement in both  Technical and/or service domains and influence their thinking & decision making.
3) Strong analytical skills and ability to extract valuable insights and organize them in logical frame  works. good at service quality analyzed and complaint issue troubleshooting.
4) Have successful network and technology collaboration consulting and delivery experience, have  certain influence and great achievements, and have been recognized by the customer's executives.
Professional Knowledge:
1) Understand big data languages such as SQL and Python. Be able to guide and lead the team to  perform topical big data analysis and value presentation.
2) Good knowledge of service operation between OSS and BSS, good view of future network evolution  and new service insight capability.
3) Have a good command of the end-to-end 234G network architecture and technologies, especially the  wireless network planning & optimization, CS/PS/EPC core network and IMS network.
Business Skills:
Excellent Communication Skills
High ability of fast learning and practice.
Good teamwork
Good attitude and self-motivated.
Has ability to make self-study for new topics to enhance his experience.
Ability to work under pressure.
Seniority Level
Mid-Senior level
Industry
Telecommunications
Employment Type
Full-time
Job Functions
Engineering