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IT Field Support Specialist

ALGER

  • الفئات: تجاري / البيع
  • االقطاعات:
  • المستوى الدراسي:
  • سنوات الخبرة: Responsable d'Équipe | Manager / Responsable Département | Confirmé / Expérimenté
  • المنطقة: الجزائر
  • وضع في: 19-09-2024 à 15:48:20
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الوصف
The Azadea Group is a premier lifestyle retail company that owns and operates more than 55 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods and multimedia across the Middle East and Africa spread across 13 countries overseeing more than 600 stores.
Detailed Description:
- Install and configure specified software packages such as operating systems, business applications andother office tools.
- Initiate systems and network troubleshooting and monitoring, ensure that defective components are replaced as needed and update CRM helpdesk accordingly.
- Provide on-site and remote support to users for problems related to the network, the operator, the software, operating systems and system hardware diagnosis.
- Place support calls to network solution providers and other IT support companies as requested by the hierarchy (not applicable for multimedia).
- Communicate with suppliers as requested in order to get the necessary support regarding Brand.
- Communication interface.
- Keep track of all existing and deployed Point of Sale (P.O.S. machines).
- Train stores team members on the system and its various applications (not applicable for multimedia).
- Assist the IT team in the pre-opening phase of new stores (not applicable for multimedia).
- Specific for Multimedia: Inspect personal computer equipment, install hardware and peripheral components such as monitors, keyboards, printers and disk drivers on user’s premises.
- Provide updates, status and completion information to the hierarchy, the problem request tracking system and/or users.
Qualifications, Experience, Skills:
- Technical Degree in Computer Science or a related field.
- 2-3 years of experience in a similar role.
- Knowledge in configuring switches, routers, ISDN modems, Windows Applications (Exchange Server, Active Directory, Printers and other).
- Fluency in English
- Valid Driving License is a plus
- Proficiency in MS Office
Competencies:
- Cultural Awareness.
- Customer Focus.
- Analytical Thinking.
- Attention to details.
- Change and Adaptability.
- Communication Skills.
- Teamwork.
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