إستكشاف

Retail Manager

ALGER

الفئات: الخدمات للعملاء والأفراد
االقطاعات:
نوع الوظية:
المستوى الدراسي:
سنوات الخبرة: 6 À 10 Ans, 3 À 5 Ans
المنطقة: الجزائر
وضع في: 24-03-2026 à 09:23:20

الوصف

Position SummaryThe Retail Manager is responsible for overseeing retail operations, ensuring that stores deliver exceptional customer experiences, achieve sales targets, and reflect the company’s values.Key ResponsibilitiesOperational ExcellenceManage daily retail operations across Vivo Algeria stores, including merchandising, inventory, and after-sales service.Ensure compliance with company policies,Maintain brand standards in store layout, customer service, and product presentation.Sales & Market GrowthDrive sales performance by implementing local marketing strategies aligned with Vivo’s global vision.Monitor KPIs such as sales revenue, conversion rates, and customer satisfaction.Identify market trends and competitor activities to strengthen Vivo’s retail presence.Team LeadershipRecruit, train, and develop retail staff to embody Vivo’s values and deliver superior service.Conduct performance evaluations and implement coaching plans.Foster a collaborative, high-performance culture across retail teams.Customer ExperienceEnsure a user-oriented approach in all retail interactions.Resolve escalated customer issues promptly and professionally.Collect and analyze customer feedback to improve service delivery.Financial & ReportingManage store budgets, expenses, and profitability.Prepare regular reports on sales, inventory, and staff performance.Implement cost-control measures while maintaining service quality.QualificationsBachelor’s degree in Business Administration, Management, Marketing, or related field.Minimum 5 years of experience in retail management, preferably in mobile or consumer electronics.Strong leadership and communication skills with proven ability to manage diverse teams.Track record of achieving sales targets and managing budgets.Knowledge of Algerian retail market dynamics and customer behavior.Fluent English (written and spoken).Must own a car and have a valid driver's license for travel.CompetenciesCustomer orientation and service excellence.Analytical thinking and problem-solving.Team leadership and people development.Financial acumen and business awareness.Adaptability and resilience in a fast-paced environment.

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