إستكشاف

Registration Associate

TINDOUF

  • الفئات: وظائف أخرى
  • االقطاعات:
  • نوع الوظية:
  • المستوى الدراسي:
  • سنوات الخبرة: 3 À 5 Ans
  • المنطقة: تندوف
  • وضع في: 10-03-2026 à 12:42:53
الوصف
Established in December 1950, UNHCR is a global organization dedicated to saving lives, protecting rights, and building a better future for asylum seekers, refugees, returnees, internally displaced communities and stateless people. Every year, millions of men, women and children are forced to flee their homes to escape conflict and persecution. UNHCR currently operates in over 130 countries, using its long expertise to protect and care for millions.1. General Background      The Representation of the United Nations High Commissioner for Refugees UNHCR in Algeria was accredited on 27 September 1984 under the Accord de Siége concluded between the Office of the United Nations High Commissioner for Refugees and the People's Democratic Republic of Algeria desiring to continue and strengthen their long-standing cooperation in the field of protection and assistance to refugees in Algeria.UNHCR operation in Algeria operates through its two offices serving two different caseloads; BO Algiers deals with the Representation and the urban refugees and asylum seekers, while the Sub-Office in Tindouf deals with camps situation providing protection and assistance to vulnerable Saharawi refugees livingg in Tindouf area. The above UNOPS position is part of the urban program of BO-Algiers.BO Algiers protection activities include: Registration, Refugee Status Determination; monitoring of the refugees/asylum seeker protection situation; interventions on detention cases to prevent refoulement: ensuring the physical and legal safety of refugees and asylum seekers; prevention andresponse to Sexual and Gender-Based Violence and other forms of human rights violations; refugee law training workshops for Implementing Partners and civil society.Algeria being a signatory to the 1951 Convention and its Protocols, it is developing a law on asylum to establish a comprehensive national asylum system.The urban population of concerns consists of Syrian refugees, and growing caseload of mainly sub-Saharan refugees identified through mandate RSD as part of a south-north mixed-movement context. On average, the office registers approximately 200 individuals a month. The absence of a national law on asylum in Algeria and an operational body to rule on asylum requests prompted UNHCR Representation in Algeria to carry out the registration of PoCs and the Refugee Status determination works.Currently, Algeria is facing new protection challenges as the country is gradually becoming a host country for both refugees and migrants. Protection needs and incidents regarding smuggling and human trafficking during mixed movements are often similar for both populations. UNHCR does not have adequate access to Algeria's southern points of entry. Therefore, the need for substantial registration, collection and analysis of data and information on mixed movement trends becomes an imperative so to improve the protection space. The Registration is increasingly interconnected with RSD triage, partner-supported reception, and AAP/CwC channels, requiring stronger analytical and coordination functions.The program in which the IC will perform his/her duties aims to provide effective protection to asylum-seekers through fair and efficient treatment of their claims in accordance with material and procedural standards of international refugee law, increasing the access to mandate RSD procedures and eliminating the backlog of pending asylum claims.2. Purpose and Scope of Assignment The Registration Associate is a member of the Registration team and is normally supervised by the Registration Officer. The Registration Associate is responsible for supporting all activities related to registration, and with ensuring that registration is effectively used for the identification of specific protection needs, for the management of operations, and for the achievement of durable solutions.Depending on the size and structure of the Office, the Registration Associate may provide assistance in the coordination of the day-to-day activities related to registration (including Reception, Filing and Data Management staff), and monitors the efficiency and quality of registration processes, identity and entitlement documentation activities and population data management. The Registration Associate collaborates closely with Protection, Program, Operational Data Management and Information Management colleagues as well as with Government authorities and partners on the provision of quality population data for the delivery of registration activitiesDuties: Conduct registration interviews when required in accordance with registration standards and guidance.Provide counselling to, and responds to queries from, asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements.Maintain accurate and up-to-date records and data related to all registration cases.Identify persons with specific needs and ensure timely referral to protection follow-up as required. Collaborate with protection staff and/or partners in the delivery of assistance and programming, including provision of identity and entitlement documentation.Draft correspondence and reports relating to registration activities in the operation, when required Provide statistics and draft reports related to registration data, as requested. Assist in the implementation of registration strategies and methodologies for populations of concern. Assist in coordinating and supporting the daily activities of the registration team, when required.In consultation with the supervisor, contribute to decisions related to the daily operations of the registration unit and support the development of efficient and effective registration procedures.Ensure protection‑sensitive triage during registration, applying established thresholds and escalating incidents and specific needs to Protection colleagues in a timely manner.Coordinate closely with the Call Centre, RSD and Protection teams to align scheduling, identity integrity checks, and information provided to asylum seekers and refugees.Ensure strict identity‑integrity controls during registration, including verification of documents and consistent application of registration and identity management protocols.Guarantee high‑quality data entry in ProGres/KOBO and maintain integrity safeguards essential to the protection workflow.Flag systemic issues related to registration flows, documentation, or integrity risks to the supervisor for continuous improvement.Provide accurate information to asylum seekers and refugees and feedback recurring queries or concerns to AAP/CwC colleagues for system-level adjustments.Act as interpreter and translator when needed, in cases for which s/he has the required language competencies.Perform other related duties as required.3. Monitoring and Progress ControlsMonitoring and progress will be ensured through a monthly registration dashboard tracking registrations, document renewals, and other registration activities. Performance will be assessed against UNHCR procedural standards, including data quality, protection-sensitive triage, and coordination with relevant units. Periodic reviews will support process improvement and capacity building initiatives.4. Qualifications and Experiencea. Education (Level and area of required and/or preferred education)     High School Diploma with 3 years of relevant experience; or Bachelor’s degree with 1 year of relevant experience.b. Work Experience      EssentialMinimum 3 years of relevant professional experience (in line with LICA‑6 standards), preferably in registration, identity management, client‑facing protection functions, case management, or other frontline protection/support roles.Demonstrated ability to work with people from diverse cultural backgrounds and to apply protection‑sensitive triage and referral pathways. Experience in accurate data entry, identity‑integrity checks, and working with case management systems.DesirablePrior UNHCR or UN experience is an advantage.Completion of UNHCR Registration, Identity Management, or Protection learning programmes.Familiarity with ProGres v4, registration workflows, data quality and integrity safeguards, and experience with data reporting tools (Excel, KOBO, SharePoint, Power BI).Experience collaborating with Protection, RSD, Call Centre/AAP/CwC teams or partners.c. Key Competencies (Technical knowledge, skills, managerial competencies or other personal competencies relevant to the performance of the assignment.  Clearly distinguish between required and desired competencies)     RequiredKnowledge of Arabic, French and English, sufficient for conducting registration interviews, providing counselling on procedures, and ensuring accurate written documentation in Algeria.Strong IT literacy, including ability to work with registration and data systems (e.g., ProGres v4, KOBO), ensure high‑quality data entry, and apply identity‑integrity checks.CO–Drafting & Documentation: Ability to produce clear case notes, reports, documentation updates, and data summaries.CO–Cross‑Cultural Communication: Ability to interact respectfully and effectively with persons from diverse backgrounds, including persons with specific needs.Client & Result Orientation: Ability to provide timely, accurate support to asylum‑seekers and refugees during registration and document issuance.Communication; Teamwork & Collaboration: Close coordination with Protection, RSD, Registration, IM and partner‑supported reception. Accountability: Ensuring adherence to registration standards, identity‑integrity protocols, and data‑protection safeguards.Organizational Awareness: Understanding of registration’s central role in the protection and case‑processing workflow, including links with the asylum‑system transition. Commitment to Continuous Learning: Engagement with UNHCR Registration and RIM learning modules.Cross‑Functional:Planning & Organizing: Ability to manage registration workflows, appointments and daily team coordination.Analytical Thinking: Ability to identify inconsistencies, detect specific protection needs, and flag trends relevant to the operation.DesiredDM – Data Interpretation, Reporting & Presentation: Ability to analyse registration trends and provide quality statistics to inform Protection, RSD and other protection colleagues.Experience working with AAP/CwC feedback systems, including capturing recurring concerns from asylum seekers during registration. Familiarity with identity‑integrity protocols, fraud‑risk indicators and safe‑access procedures.Experience supporting simplified RSD modalities, including ensuring completeness of casefiles and accurate registration data for triage.5. Additional information:Candidates profiles will be assessed against the position requirements. Only shortlisted candidates will be contacted for interviews. The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing or training).
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