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الفئات

توظيف Service Performance Engineer

  • الفئات: المعلوماتية والتكنولوجيا
  • االقطاعات:
  • نوع الوظية:
  • المستوى الدراسي:
  • سنوات الخبرة: Confirmé / Expérimenté
  • وضع في: 28-10-2025 à 09:12:16
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الوصف
Principale Tasks :
Monitor and analyze KPIs for Services (Data) Based on Network performance Part UP&CP & Pilot the QoS at the services architecture level, for different data Services & group of Subscribers.• Perform audits to Data Services Customer Behavior and analyze an impact on their network performance, Drive performance & Correlation of the network & business.• Participate to Create Superior Customer Experience & Provides Analysis performance across subscriber’shandsets, mobile applications and impact on network areas.• Predicting and preventing negative impacts on the network & Identifying risks• NPS (Net Promoter Score) top down + NPS BOTTOM UP Network Analysis with correlation with other NetworK KPIs.• Identify and alert the Network causes of problems of B2B, HCV, VIP … groups of customers segments andensure their escalation to the appropriate services & Proactive monitoring (anticipate an actions).• Analyzing traces and protocols to find out root causes of performance issues impacting Services and customers.• Generation of daily Services report / alarms with performance analysis and development of new reports & Setting KPI definition (formulas, thresholds) to report on the QoS evaluation of the Services, corporate accounts and Subscriber• Establish data referential reports dedicated to the performance of the Services and Subscribers atnetwork layersProfil require :
• Expertise of the GSM / GPRS & UMTS LTE standard, interfaces and performance indicators Specially relating to probing systems & 5Gknowledge.• Expertise on protocols interfaces and procedures in the RAN & Core Network Expertise of Architecture .
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