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Remote User Support

Catégories: Commercial, Technico Commercial, Service Client
Secteur d'activité: Services
Type de poste: CDD Ou Mission
Niveau d'études: Universitaire Sans Diplôme, Master 1, Licence Bac + 4, Master 2, Ingéniorat, Bac + 5, Licence (LMD), Bac + 3, TS Bac +2
Années d'experience: Débutant / Junior, Confirmé / Expérimenté
Publiée le: 30-10-2025 à 23:11:00

Description

Job Title: User support / Customer Support RepresentativeDepartment: User supportLocation: Remote (Night Shift - 6 pm to 3 am - 5 pm to 2 am Algiers time)Start Date: Anytime.Salary: 60,000DA + bonus Role Overview:As a Customer Support Representative, the primary responsibility is to provide exceptional customer service to our users. Responsible for addressing customer inquiries, resolving issues, and ensuring a positive experience for every user interaction. And is capable of doing additional tasks in between user inquiries.Task Description: 1. Respond to Customer Inquiries: Handle incoming inquiries from users via email, phone, or chat in a prompt and professional manner.2. Issue Resolution: Troubleshoot and resolve user issues related to rental transactions, account management, and technical support.3. Provide Product Information: Educate users about product usage, services, and policies.4. Maintain Documentation: Document all customer interactions, inquiries, and resolutions accurately in our internal systems.5. Escalate Complex Issues: Escalate unresolved or complex issues to the appropriate teams for further investigation and resolution.6. Ensure Customer Satisfaction: Strive to exceed customer expectations by providing personalized and empathetic support at all times.7. Stay Updated: Stay informed about product updates, policy changes, and industry trends to better assist users and address their needs.8. Collaborate with Team: Work closely with other team members and departments to ensure seamless communication and coordination in resolving user issues.9. Adhere to Policies: Adhere to company policies, procedures, and guidelines while handling customer interactions and data.Qualifications:● Excellent communication skills, both verbal and written.● Independent, can work with minimal supervision.● Strong problem-solving abilities and attention to detail.● Ability to remain calm and composed under pressure.● Customer-centric mindset with a passion for delivering exceptional service.● At least 2 year experience in customer support is a must.● Familiarity with CRM systems and helpdesk software is a plus.● Fluent in English (C1) is a MUST.Advantages of Working with Us:Enjoy the freedom of working from home or any location.We respect and encourage a healthy work-life balance, ensuring you have time for both personal and professional pursuits.Collaborate with an international team and expand your professional network.Opportunities for continuous learning and career growth.Interested? Apply here or send your CV to [email protected] the subject line: “Application: Remote User Support.”

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