ATM

Mission :
The mission of the BO Transmission is to manage the Operation & Maintenance of ATM Mobilis MW (Only MLTN) and SPO (Ericsson Equipements).Below are the activities that are part of BO Transmission:

• Taking in charge the problems belonging to BO Transmission domain.
• CRs issued from Transmission Engineering or NPOC Transmission, implementation.
• Regular verification of SW alignment over all transmission nodes.
• New nodes configuration as per the data received from ATM Engineering or NPOC Transmission.
• Isolation & investigation of transmission failures.
• Transmission failures resolution.
• Ericsson local support interfacing.
• TTs and CSR handling.
• Back-up and disc space verification.
• Jobs scheduling over the server in order to collect the back-up for all the configurations related to routine plans.
• Consistencies checks for the back-ups and conflict resolution, if any.
• DCN Plan implementation for the transmission nodes as per ATM Transmission Engineering recommendations.
• Preventives maintenance for the transmission network as per the defined occurrence.
• Perform OJTs (On Job Training) for customer BO Transmission Engineers.
• Coach and Mentor Customer BO Transmission Engineers.
• Provide on regular basis feedback and evaluation of customer engineers.
• Report all activities as per the predefined format and based on the defined regularity.
• Define any work instruction requested by the BO Transmission manager.
• Request TT creation in case the related issues haven’t been reported by FO.

Profil :

• ActivitiesASP/ARPEricsson O&M
• Provide access to transmission nodes/tools;
• Define the templates for all BO Transmission deliverables;
• Provide the contractual Scope of work;
• TTs Resolution;
• Ad’Hoc TTS Creation & Resolution;
• CRs Execution
• Work Instruction creation;
• Network status follow-up;
• Preventive Maintenance;
• Daily Reports;
• Weekly reports;
• Monthly reports;
• Emergency opening and follow-up;
• Follow-up on CSRs;
• Provide OJTs to ATM Engineers;
• Coaching & Mentoring for ATM Engineers;
• Periodic Evaluation for ATM Engineers;
• Dispatching of TT and/or Work Orders to FMO;
• Escalate to BO Trans TL/Manager all hot issues;
• Justify the TTs/CRs that have exceeded the SLA;