Operations Lead (West Africa)

ALGER

Catégories:
Wilaya: ALGER
Publiée le: 01-08-2024 à 02:27:24

Description

The Operations Lead will play a key customer facing role in fulfilling the customer order.
The Operations Lead is the primary point of contact for the customer when planning and implementing solutions.
They will be planning, managing, coordinating and taking financial control of each project.
The Operations Lead working towards ensuring a timely, quality and under budget project.
The Operations Lead builds client relationships and maintains client satisfaction during and after the implementation, ensuring a smooth transition of the customer to company services.
The Operations Lead will work closely with other teams to schedule and deploy resources to client sites.
The success of the Operations Lead relies strongly on his/her ability to communicate, set and maintain clear expectations with everyone involved in the implementation.

Mission :

Supporting and furthering customer implementations as per established procedures, as well as documenting and communicating status of such implementations, and constantly seeking ways to improve processes and documentation.
Responsible for meeting the Company’s revenue goals. The Operations Lead shall constantly search for projects to be pulled forward into fiscal year quarters in order to attain the revenue goals and will help assure the yearly revenue goal is met. The Operations Lead shall exercise his/her influence with the customer to drive the project according, without sacrificing the quality of the implementation.
Manage projects, take charge of implementations, day-to-day operations aspects, provide guidance and support to customers as necessary with the aim of effecting a timely and successful implementation of the solution.
Provide structure and guidance to Distributors.
Create and deliver project work plans and revise as appropriate to meet changing needs and requirements.
Understands basic revenue models and P/L; meets financial objectives by forecasting requirements; preparing an annual forecast; analyzing variances and initiating corrective actions.
Ensure project documents are complete, current and appropriately stored and updated within the required systems.
Interface with Customer and Distributors Architectural and Engineering firms to ensure accurate interpretation of equipment specifications and requirements.
Attend coordination and construction meetings as required.
Work with the Sales Organization to provide guidance and assistance when required.
Perform onsite inspections to ensure compliance with site readiness requirements and report the results to the project team.
Regularly review the status of customer problems and issues taking appropriate actions in coordination with the Order Fulfilment Team
Review and produce / coordinate the production of site-specific drawings.
Accountable to stay within budget guidelines.
Create and update building progress reports required to recognize revenue related to construction works whenever those are included in the customer order.
Primary source of information relating to site suitability for customers and Company staff
Keep accurate records of customer correspondence and communication - completing required paperwork and adhering to company policies and procedures.
Keep all company assets and leased equipment in good working condition ensuring these are serviced and calibrated as required.
To ensure that all support performed by company staff and representatives is performed in accordance with the local laws and regulations.
Communicate status of implementations to Order Administration, Installation and Application teams. Also communicate with Sales for leads and opportunities.
Ensure project resource requirements are booked according to deliverables according to the financial forecast & targets.
Analyze upcoming installations and shipments in terms of product mix and revenue to help prioritize scheduling.
Implement modifications to process/documentation to increase efficiency and improve customer satisfaction.
Generate, edit, and maintain product-specific documentation distributed as part of implementation and process (e.g., Checklists, feature notes, technical references, interface specifications, help files, etc)
Update ERP and CLM systems with the project planning data to allow forecasting of revenue.
Collaborate technical and management knowledge, process & best practice on Project Management for the company Products to other Project Mangers as required.
Assist in tenders, sales and customer queries.

Profil :

Experience as a Operations Lead.
Experience managing software & capital equipment implementation projects and/or medical equipment projects.
Minimum BS or BA Degree or equivalent experience.
Excellent English written and verbal communication skills.
Arabic are preferable.
Experience in managing projects in a high-tech or construction environment.
Ability to read architectural drawings.
Basic Auto Cad software knowledge for reading/interpreting drawings.
Basic knowledge of radiation protection regulations.
Excellent written and verbal communication skills.
Excellent organizational skills and attention to detail.
Demonstrated ability to manage multiple projects as any given time.
Demonstrated leadership abilities.
Need assertive character to guide the customer according.
Ability to effectively interact with customers (via phone and face-to-face).
Ability to effectively interact with members of other departments.
Demonstrated initiative in mastering core and specialty product assignments.
Proficiency with the following: Outlook, Word, Excel, MS Project, and Windows Based Applications.
Tenacity and the ability to effectively use available resources to assess and resolve problems.
Ability to travel up to 60% (domestically and internationally) of the time. Required to travel when appropriate to Customer sites and company offices.
Demonstrated ability to accomplish objectives with and through others without direct control.
Experience managing software & capital equipment implementation projects and/or medical equipment projects.

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