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عربية

Service Operation Coordinator

ALGER

  • Catégories: Logistique, Approvisionnement & Transport
  • Wilaya: ALGER
  • Publiée le: 24-09-2024 à 05:38:43
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Description
The Service Operations Coordinator is responsible for all service and performance activities and is responsible for maintaining and administering the service systems to specific processes within the system organization.

Mission :
Key Responsibilities :Spare Parts :
  • Handle the full importation process for spare parts, including documentation with banks, Ministry authorizations, and brokers.
  • Oversee spares inventory management in collaboration with the accountant and stock manager.
Commercial :
  • Handle all local contracts in French, including tenders for public hospitals.
  • Manage tender submissions, contract reviews, and alignment with company systems (CPQ).
  • Create and manage opportunities within the company’s CRM system.
  • Draft official letters to end users, the Ministry of Health (MOH), and other authorities.
  • Manage customer requests related to planning, non-technical inquiries, and the CSO process.
Procurement :
  • Assist the team with procurement tasks, including supplier identification, completing internal procedures, gathering data from suppliers, and sending procurement requests to the global team.
Calibration :
  • Manage the calibration of tools by coordinating with suppliers and ensuring timely follow-up.
Travel and Expenses :
  • Oversee travel arrangements and expense reporting for the team.
Job Safety Compliance :
  • Ensure compliance with job safety regulations and standards.
  • Manage the calibration of radiation safety tools and maintain regular contact with COMENA/occupational health for radiation monitoring.
Performance Monitoring :
  • Follow up on operational and financial KPIs to ensure targets are met.
  • Handle notifications and reporting for Field Change Orders (FCOs).


Profil :
  • Bachelor’s degree or equivalent experience.
  • Proven experience in service operations ,project management or a similar role.
  • Strong organizational and time management skills.
  • Excellent communication and interpersonal skills.
  • Proficient with Microsoft Office and other business software.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Ability to work independently and as part of a team.
  • French and English proficiency.
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