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Technical Support Engineer

ALGER

  • Catégories: Ingénierie
  • Wilaya: ALGER
  • Publiée le: 13-10-2024 à 05:27:18
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Description
Job PostingJotun’s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.Jotun Algerie, established in 2011, is one of the key markets within the MEIA region. With a production facility Technover P SPA since 2022 and a rapidly growing team with 1 production facility, 2 warehouses and more than 80 employees, we aim to further strengthen Jotun’s position in Algeria through ambitious market growth plans that focus on innovation, efficiency and profitability.SUMMARY OF THE ROLEWe are looking for talents like you to join our full-time permanent positions in our MEIA Graduate Program. Your journey in this program will consist of challenging & exciting tasks at work and your development will be accelerated through formulation of personal development plan, local or internal assignments and focused training programs over the course of a year.As a Technical Support Engineer, you will Install and maintain Multicolour equipment within an assigned geographical area or to assigned customers by performing periodical visits and solving all technical problems related to Multicolour equipment to ensure that products are accurately tinted through the Retail network and Jotun factories.This position is located in Algiers and will report to the Sales Manager - Deco Reatil.

Mission :
Responsibilities:
  • Set regular maintenance schedules for existing machines in the assigned area by conducting maintenance in accordance with the plan, and solve technical issues related to MC equipment to ensure that all machines are running properly to minimize color complaints.
  • Support the expansion of the retail network in assigned areas in coordination with the Multicolor manager by providing installation, training, and troubleshooting to ensure the growth of the retail network.
  • Support marketing activities related to Multicolor by updating databases and prices in assigned areas/for assigned customers.
  • Advise customers by providing the necessary technical assistance related to Multicolor machines to support the Sales team and exceed customer expectations.
  • Commit to Maintenance Plan, database, and price distribution and assist in revamping current dealers to concept shops.
  • Provide technical support to internal colleagues and external customers related to software hardware, and assist in the implementation of formulation changes and upgrades and training to ensure products are tinted correctly and delivered on time to the customer.


Profil :
WHAT WE ARE LOOKING FOR AND WHAT WE OFFER What we are looking for:
  • Engineering degree.
  • 3-5 years of work experience in related field.
  • Proficiency in both English and French languages.
  • Excellent written and verbal communication skills.
Competencies for this Position:
  • Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively.
  • Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results.
  • Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.
  • Makes an impact; convinces and persuades others; promotes plans and ideas successfully.
What we offer:
  • Competitive compensation and benefits Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.
  • Career development opportunities across multiple disciplines and geographies Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores.
  • A supportive and inclusive company culture where you can be your authentic self.
  • A focus on having fun together through team buildings and social activities.
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