Accounts Receivable Collections

Job Description Summary
The AR Finance Controller role is responsible for identifying and finding end-to-end solutions in fixing process gaps and ensuring timely payment from customer on outstanding accounts receivable dollars there by enabling smooth transition from order entry to cash experience for various customer segments and global strategic portfolios. The role also includes rendering training for new joiners and take part in strategic process related initiatives and problem-solving exercises. Will have to strike a balance between maintaining trustful relationships with customer portfolio and team members and ensuring timely payment there by reducing past due and influencing DSO numbers positively.
Looking for multi-language capability for this position – fluency in English, Arabic and French with Finance background
Ability to interact with clients and internal teams located globally that includes Domestic and Exports customers and being able to meet the requirement.
Job Description
Ability to take part in various strategic initiatives related to continuous improvement, learning & training of team members, take lead of small projects and customer problem solving exercises.
Team Handling experience of 1 to 4 members is needed.
Skills and experience matching that resolves customer-billing problems and maintains accounts receivable delinquency, applying good customer service in a timely manner and maintaining healthy past due trending on the portfolios
Collect customer payments in accordance with payment due dates and multi language skills that includes fluency in English, Arabic and French for communicating with Domestic and Global Exports customers
Reviews and prioritizes open accounts for collection efforts
Role of mentor and back up for the associates incharge of and bringing them up the learning curve
Solves cash applications and Evaluated Receipt Settlement mode of ordering and payment
Making outbound collection calls in a professional manner while keeping and improving customer relations.
Initiate contact, via phone and/or e-mail, with a large portfolio of customer accounts using to determine the reason for past due accounts receivable.  Customer communication will require critical thinking skills to probe into the reasons for non-payment to ensure the proper resolution can be implemented.
Based on customer responses, recommend and implement action plans for resolving delinquent transactions.  Action plans may require the credit analyst to engage VWR associates from other departments, e.g., sales reps, pricing, etc. or outside parties, e.g., vendors, freight carriers, etc.
Reconciliation of assigned accounts to ensure that payments and credit memos are properly applied.
When necessary, escalate collection problems to CFS Management and/or Sales Team to assist in collection/resolution process
Approve and authorize release of orders according to credit line and payment history within
Resolve billing and customer credit issues
Update account status records and collections effort