The Team Member is responsible for delivering the highest quality of food and service to the customers. He/she is responsible of working in all areas of the food business from lobby to the cash register to actual preparation of the food.
Key Responsibilities :
- Maintains highest level of quality, service and cleanliness in all work assignments, preparing, packing and maintaining product quality as per KFC standards.
- Greets customers and takes orders politely, knows menu items and prices, and works as a cashier, packer, cook, or lobby person assigned by the Duty Manager.
- Ensure high satisfaction in customer and food service, as well as inspect facilities and interiors for compliance with CHAMPS evaluation standards.
- Check the temperature of shortening on cookers and holding units, adhere to approved KFC holding temperatures and discard times, and check packed orders against register receipt/display.
- Accept deliveries quickly, inspect quality, minimize wastage, and mark discard time on products before placing them in the holding cabinet.
- Keep food preparation area, equipment, utensils, outside areas, lobby, front counter, drive-thru, packing areas, and rest rooms clean and sanitary at all times.
- Follows all cash handling procedures and backs up Customer Service Team Members at cash register stations.
- Assist Shift Supervisor/Duty Manager in opening and closing restaurant, turn off lights and equipment, and clean front counter, lobby, drive thru, and packing area for closing
- Handle customer complaints and ensuring safety and security in the restaurant and inform the Shift Supervisor or Manager on duty.
- Understand posted Weekly Plan and Work Schedule and reports to work as scheduled
Qualifications :
- Middle or High School student
- 0-1 years of experience in the field
- Fluency in English
- Proficiency in MS Office
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