Explorer

Technical Support Specialist

Catégories: Informatique & Technologies
Années d'experience: Confirmé
Publiée le: 26-03-2025 à 01:34:29

Description

**About us**

**Join Hostinger and we’ll grow fast! 🚀** \n

Is there a limit to growth? Not at Hostinger. We’re constantly reaching new heights. With a team of 900+ professionals, we are behind the success of **over 3 million customers** in 150 countries, helping them launch their e-shops, blogs, portfolios, businesses, and passion projects.

**Our mission:** To provide tools that help individuals and small businesses succeed online faster and easier.

**Our culture:** Guided by **__[10 company principles](https://www.hostinger.com/principles)__**

**Our formula for success:** Customer obsession, innovative products, and talented teams. \n

**About you**

Driving innovation means embracing relentless change, complexity, and a landscape that’s anything but predictable. At Hostinger, we don’t just adapt: we lead. We turn challenges into opportunities and uncertainty into meaningful progress. This isn’t a place for those who seek comfort in routine. It’s for those ready to excel in the unexpected. \n

**Before you apply, consider if you:**

• Care deeply about your work, finding purpose in making online success possible for anyone.

• Own your growth, continuously learning and improving yourself.

• Approach problems critically, proposing solutions driven by curiosity and creativity.

• Adapt quickly through changes in a fast-paced environment.

• Navigate challenges with resilience and resourcefulness, turning obstacles into opportunities.

• Collaborate with different teams and perspectives effectively to achieve meaningful solutions.

### Your day-to-day

* Success is a journey. Every customer’s path is filled with milestones and challenges, each presenting an opportunity for you to make an impact. Make success not just possible, but seamless. \n

**In this role, you will:**
* Provide expert support on Hostinger products, troubleshoot technical challenges via live chat and tickets that exceed customer expectations.
* Simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow.
* Contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs.
* Enhance the __[Kodee AI Assistant](https://www.hostinger.com/blog/kodee)__ to deliver smarter, more intuitive support that improves the customer experience.
* Keep updated on Hostinger product updates, services, features, and the latest web hosting technologies to assist customers effectively.
* Proactively identify and implement improvements to your work, team and department.

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**Key information**
* We provide guidance for Hostinger culture, products, and CS operations.
* This is an opportunity that requires rotation-based availability, including some weekend days.
* Being 100% remote, you will need a workspace with reliable high-speed internet connection.

### Your skills and experience

* Fluent in English (C1 or native), written and spoken.
* Fluent in French (C1 or native), written.
* Fluent in Arabic (C1 or native), written.
* Experience in customer support in tech or SaaS environments, ideally through live chat, with a track record of delivering exceptional, customer-focused solutions.
* Exceptional communication skills.
* Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels and website troubleshooting).

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**What makes you stand out:**
* Advanced understanding of web hosting technologies, server management, and performance optimization.
* Proficiency with content management platforms (e.g., WordPress), hosting control panels (e.g., hPanel, cPanel), email services, domain management systems, and customer support platforms.
* Experience contributing to or improving AI-powered systems.

### What you get

* A competitive monthly compensation for services (USD or EUR).

### Benefits for you

* **🚀 360 Growth:** We provide __[limitless learning opportunities](https://www.hostinger.com/blog/learning-culture)__: 3-week trainings in technology, product, and communication knowledge, access to platforms like Reforge and Scribd, global conferences, __[feedback culture](https://www.hostinger.com/blog/reaching-your-peak)__, digital libraries and industry-leading subscriptions. Advance your career with internal mobility and grow with a team eager to share knowledge and support your success.
* **🎯 Freedom & Responsibility:** Work on your terms, whether from the comfort of home or anywhere in the world. With a home office budget, you can create a personalized and productive workspace. Enjoy the ability to balance your work and studies with morning, day, and night shifts that rotate every week.
* **💪Wellness Simplified:** Your health comes first with company-provided sick days and recharge leave. Join sports, arts, and hobby clubs or simply enjoy the balance of a lifestyle that prioritizes wellness.
* **🎉 Work Hard, Party Hard:** Recognize hard work with company events like Town Hall, Meet the Client initiatives, team-building experiences, and workations. Celebrate life’s big moments with milestone gifts for weddings, new parenthood, and graduations.

**Ready to shape the future and take your career to new heights? Hostinger is where change happens—apply today and be a part of it!

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