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Digital Apps Support

ALGER

  • Catégories: Informatique & Technologies
  • Années d'experience: Confirmé
  • Wilaya: ALGER
  • Publiée le: 17-08-2025 à 11:21:33
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Description
**Key Responsibilities:**

* Maintain operational health and uptime of Digital Apps, DMS, and POS systems through proactive monitoring and incident resolution.
* Manage and escalate incidents, execute MOPs, and ensure service requests meet SLA targets.
* Oversee post-deployment validation and resolve functional or technical anomalies.
* Improve operational procedures, documentation, and reporting to enhance platform performance.
* Coordinate with suppliers and cross-functional teams for complex issue resolution.
* Provide knowledge transfer and mentorship to team members.

**Profile Requirements:**

* Experience in telecom application and POS system operations.
* Strong problem-solving and process optimization skills.
* Ability to work in SLA-driven environments and manage cross-team coordination.

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