Front Office engineer L1

Desired profile & Job Knowledge:
Engineering Graduate
Relevant experience in network operation & maintenance, NOC operations experience will be an added advantage.
Advanced understanding one of IP /MPLS/wireless/optical DWDM/Cloud Core network technologies used in Telecom network is a must.
Process & Quality:
Knowledge of various processes used in Network Operations will be added advantage.
Soft Skills:
Analytical skills like logical thinking, problem solving & handling assignments are mandatory.
Excel, report generation, trend and analysis is mandatory.
Fluency in English Language oral and written communication skills are must.
Responsibilities:
Network Surveillance
Incident management
Escalation Management
Change Management
Preventive Maintenance
Service desk
Performance Management
Reporting
Work force management