NOC-Back Office DWDM engineer L2

Desired profile & Job Knowledge:
Engineering Graduate
Relevant experience in network operation & maintenance, NOC operations experience will be an added advantage.
Skill & Knowledge:
Operation-maintenance, troubleshooting & configuration.
Hand on experience for doing Software Upgrades remotely
Be familiar with WDM Network design principles and performance monitoring
Be familiar with DWDM parameters and specifications.
Be able to use transmission test instruments. (such as BER tester, Ethernet test table, multi-wavelength meter, etc.);
Be familiar with troubleshooting with complex faults on the transmission network
Process & Quality:
Knowledge of various processes used in Network Operations will be added advantage.
Soft Skills:
Analytical skills like logical thinking, problem solving & handling assignments are mandatory.
Excel, report generation, trend and analysis is mandatory.
Fluency in English Language oral and written communication skills are must.
Responsibilities:
Resolution of trouble tickets raised by Customer
Fault management on all NEs and follow up with support in case of escalated cases.
Node Health Checks, Node backups , Node Inventory
Analysis of Network performance issues
Implement network changes as per the CR process
Support new Network node integrations and Acceptance.
Ensure current license and software versions are suitable for the present network requirement.
Able to verify and execute the plan provided by planning team.
Capacity management and reporting in case of possible breach in capacity.
Validating and maintaining the Known Error Database (KEDB) for DWDM Nodes.
Identify root cause of Priority 1 and Priority 2 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
Available on Call, standby as per Engineer Roster to support to fix network issues