Customer Service Coordinator

Job PostingJotun’s story in the Middle East, India and Africa (MEIA) region began in 1962 andhas grown to include 18 legal entities committed to achieving success and growthof the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Care, Loyalty,Respect and Boldness.Jotun established in Algeria in 2011, is one of the key markets within the MEIA region. With a sales office, warehouse, production factory and a rapidly growing team, we aim tofurther strengthen Jotun’s position in Algeria through ambitious market growth plans that focus on innovation, efficiency and profitability.JOB DESCRIPTIONCustomer Service Coordinator, you will provide excellent customer service to internal and external customers by liaising with customers, processing and monitoring orders, invoices, and complaints to ensure accurate and efficient working procedures and high level of customer satisfaction.This position will be based in Ain Allah, Algiers and will report to Operations Manager.

Mission :

• Execute customer orders by processing and coordinating closely among the operations departments for order processing and delivery flow to ensure excellent and efficient customer service.
• Perform invoicing of Customers' orders accurately and efficiently and respect local laws and Jotun procedures.
• Coordinate the activities within the Customer Service Department, assuring that the Customer orders are processed promptly and efficiently, promoting lean solutions and best practices.
• Handle customer complaints effectively by quickly understanding the issue and coming up with sound solutions to increase customer satisfaction.
• Actively handle customers' inquiries through e-mail, telephone, or face-to-face in a timely and professional manner to provide high-quality customer service.
• Verify, enter, and review system prices accurately with the customer's purchase orders and sales orders.
• Communicate with sales and customers to verify all details are correct and clear up any missing information or inconsistencies on orders.
• Handle approved Sales Returns with appropriate charge information and create credit notes when required.

Profil :

• Bachelor's degree in related field.
• Required 1-3 years of work experience in related field.
• Languages: French, English and Arabic are required (Both written and verbal).

Competencies for this Position:

• Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively.
• Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results.
• Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals.
• Acts on own initiative, makes things happen and accepts responsibility for the results.