Customer Service Coordinator

Jotun’s story in the MEIA region (Middle East, India and Africa) began in 1962, and has  grown to include 18 legal entities committed to achieving success and growth of the Jotun  Group. Throughout our history, we have focused on providing our employees with  meaningful and challenging work, rewarding them through continued learning and  development, underpinned by our values of Loyalty, Care, Respect and Boldness. Jotun Algerie, established in 2011, is one of the key markets within the MEIA region.  With a production facility Technover P SPA since 2022 and a rapidly growing team with 1  production facility, 2 warehouses and more than 80 employees, we aim to further  strengthen Jotun’s position in Algeria through ambitious market growth plans that focus on  innovation, efficiency and profitability.
JOB DESCRIPTION
Provide excellent customer service to internal and external customers by liaising with  customers, processing and monitoring orders, invoices, credits and complaints to ensure  accurate and efficient working procedures and high level of customer satisfaction. This position is located in Algiers.
MAIN RESPONSIBILITIES :
• Execute customer orders by processing and coordinating closely among the  operations departments for order processing and delivery flow to ensure excellent  and efficient customer service.
• Perform invoicing of Customers' orders accurately and efficiently and respect local  laws and Jotun procedures.
• Coordinate the activities within the Customer Service Department, assuring that the  Customer orders are processed promptly and efficiently, promoting lean solutions  and best practices.
• Follow up on Customers' complaints to ensure they are dealt with promptly and  efficiently by issuing investigation tasks followed by conclusion input and raising  requests for return notes and credit notes where required.
• Actively handle customers' inquiries through e-mail, telephone, or face-to-face in a  timely and professional manner to provide high-quality customer service.
• Handle customer complaints effectively by quickly understanding the issue and  coming up with sound solutions to increase customer satisfaction.
• Verify, enter, and review system prices accurately with the customer's purchase  orders and sales orders.
• Communicate with sales and customers to verify all details are correct and clear up  any missing information or inconsistencies on orders.
• Monitor daily follow-up of orders and change dates if applicable to achieve correct  backlog and OTIF.
• Handle approved Sales Returns with appropriate charge information and create  credit notes when required.
• Ensure all exception and promotion customer pricing follows Jotun’s guidelines. • Ensure information on orders is accurate to facilitate invoice processing. • Resolve invoice inquiries and discrepancies from customers or partners.
WHAT WE ARE LOOKING FOR
QUALIFIQUATIONS :
Relevant University Diploma.
Minimum of 3 years' experience in customer service.
Very good command in English spoken and written.
PERSONAL QUALITIES :
Adheres to company rules and procedures; executes plans with commitment and  determination; achieves high quality results.
Acts on own initiative, makes things happen and accepts responsibility for the results.  Uses a methodical and systematic approach; plans ahead, defines clear priorities and  allocates resources effectively.
Quickly understands and analyzes complex issues and problems; comes up with sound and  rational judgements.
Communicates in a clear, precise and structured way; speaks with authority and conviction;  presents effectively.
WHAT WE OFFER
Competitive compensation and benefits.
Continuous learning opportunities and training activities through on-the-job training and  our in-house learning.
Career development opportunities across multiple disciplines and geographies.
Leaders who focus on engaging and enabling their team, proven by consistently high  employee feedback scores.
A supportive and inclusive company culture where you can be your authentic self.  A focus on having fun together through team buildings and social activities.